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Privacy Policy

Information Collection

We collect personal information such as your name, phone number, email address, and general details about the type of support you are seeking. This information is requested to help connect you with the services you need and provide effective communication regarding your inquiries. Should you decide to follow through with services, we will request your personal health information and payment details.

At a minimum, we require your phone number or email address to facilitate communication. This information may be collected through forms on our website, by email, or during phone consultations.

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Why We Collect Your Information

We collect and use your personal information for the following purposes:

Contact Information: We use this information to contact you with the intention of  scheduling and confirming appointments, communicating important service details, and responding to your inquiries.

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Service Details: General information about the type of support you are seeking allows us to match you with appropriate services and resources.

 

Payment Information: This information will be requested during the completion of your intake form should you decide to follow through with services. This information will be used to complete payments for appointments as well as late cancellation fees. 

Personal Health Information: Your personal health information will help inform your therapist of health details that could impact your treatment.

 

Information Sharing

We do not sell or share your personal information with third parties for promotional or marketing purposes. Customer information is never shared with third parties or affiliates for advertising or promotional activities.

However, we may share your information with trusted partners or service providers for legitimate business and support purposes, such as:

 

Business Operations: Supporting essential operations like scheduling, appointment reminders, and payment processing.

 

Third-Party Service Providers: Sharing information with providers that help us offer and maintain our services (payment processors, technical support, and your assigned therapist). All sharing of this nature excludes mobile opt-in and consent information; opt-in information is never shared with anyone for any purpose.

 

Opting Out of Communications

You can opt out of communications with us at any time by:

  • Replying STOP, UNSUBSCRIBE, or QUIT to our text messages

  • Unsubscribing from our email communications via the link provided in each email

 

Accessing or Updating Your Information

If you would like to learn more about our privacy practices, or if you need to access, update, or request changes to your personal information, please contact us via:

We are committed to protecting your privacy and ensuring transparency in how your information is used.

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